At Name Necklace Lab Pakistan we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates.
If your item arrives damaged, incorrectly designed, or is simply not what you expected, please contact us and we’ll do our utmost to recreate it to your full satisfaction.
New, unworn items can be returned to Name Necklace Lab Pakistan within 7 days of delivery.
Please note that because all our personalized items are one-of-a-kind,that are made on your choice and after design approval from your side. Please note that we only return in case if the personalized item is broken or mishandled during delivery. In case of return only new item can be delivered. Payment cannot be returned.
- Once your order has been submitted we are immediately beginning the process of production of your personalized items.
- If you would like to cancel your purchase, the restocking fee is 30% of the total amount of the item.
- To cancel your order, please contact us
- Cancellations will be processed on the day we receive your cancellation request.
- Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
Name Necklace Lab Pakistan reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.
If you have any inquiries regarding cancellations or any of our other policies please contact us at +923116611148